We ship to Australia & New Zealand only:
For Australian customers there is a $10 flat rate per order on orders under 500 grams and a $12.50 flat rate on orders over 500 grams. We offer FREE shipping on all orders over $120.
We offer Express Post services if required for that special occasion. Please contact customer service for a quote if express shipping does not show online.
For New Zealand customers there is a $20 flat rate per order or FREE shipping on orders over $120.
For Australian orders we ship with Fastway Couriers and eParcel (Australia Post):
We utilise Fastway Couriers for delivery to home and workplace addresses (not PO Boxes). If you are not at the designated delivery location when the Fastway driver arrives, they will leave a card in your mailbox. You will need to call Fastway to arrange a re delivery time.
We utilise eParcel for delivery to PO Boxes and rural areas. For all orders customers will receive a tracking number via email once the order has been shipped.
New Zealand orders will be shipped by Fastway International.
Order Pickup: Items may be picked up and paid for at our office/warehouse: Raw Blend, Unit 10, 176 Bluestone Circuit, Seventeen Mile Rocks 4073 Brisbane Australia. We have a showroom with all EcoVessel products on display.
When your order has been processed and payment received, your order will be dispatched as soon as we possibly can. This will normally be the same day or next business day (please note: we are not open weekends).
Please see below for estimated delivery times:
NSW and QLD Metropolitan customers: Allow 1-3 business days delivery from time of dispatch
VIC, SA and ACT Metropolitan customers: Allow 1-5 business days delivery from time of dispatch
WA and NT Metropolitan customers: Allow 5-10 business days delivery from time of dispatch
TAS Metropolitan customers: Allow 3-7 business days delivery from time of dispatch
Rural customers: Delivery times may exceed the above guidelines
New Zealand: 2-3 business days (unless help up in customs, usually only orders over $400)
Please note: delivery times above are a guide only.
If you are unhappy with any of your purchases we will gladly exchange or refund any new (unused & undamaged) products within 30 days of the purchase transaction. Please note an admin/restocking fee of 20% of the purchase price will be incurred for returns, no fee will be incurred for exchanges or if the return is for warranty or repair reasons. Please note we don't accept returns on any opened accessories (where the packaging has been removed), this includes straw and screw cap lids.
The product must be returned undamaged, in its original packaging (without writing on the box, must be packaged in a separate master box or wrapped in brown paper) and is submitted with proof of purchase. We will not reimburse shipping charges and customers returning products do so at their own cost and risk (we recommend taking out shipping insurance and will not be held responsible for lost returns). If returning a product please include a note explaining the reason for the product return along with your contact details.
Any items that are missing or that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. For items that arrive broken or damaged, please email us a photograph and your order details within 7 days at email@example.com and the item will be promptly replaced.
We will not accept returns or offer refunds on any used products and will not be held responsible where a customer has made an incorrect choice regarding a product.
If ordering through PayPal or AfterPay and you wish to return/refund your order, you will not be reimbursed the merchant fees as they are not refunded by PayPal or AfterPay.
Send returns to:
10/176 Bluestone Circuit
Seventeen Mile Rocks QLD 4073