Lifetime Warranty

EcoVessel warranties its products against manufacturing defects for a lifetime!

We do have some exceptions: scratches, dents, peeling or chipping paint; damage caused by falls or drops; using a dishwasher or putting in a freezer; ordinary wear and tear to straps, seals, and lids. You must also have a receipt of your purchase.
If there is a defect or damage and it can't be determined if the cause is a manufacturing defect, we are happy to give the customer the benefit of the doubt but will need to charge a shipping fee. In the case of a clear manufacturing defect, EcoVessel will pay for the shipping.
If you think you have a warranty issue, please email our our customer support team at
We want this as hassle free as possible, so please attach digital photos and save the trouble of returning the item to us. Normally, you'll hear from us within 2 business days. If the issue was caused by a manufacturing defect and you have a copy of your receipt, we will promptly send a replacement. If the identical product is no longer available, we will send the most similar item possible, with a value equal to the amount you paid.