EcoVessel warranties its products against manufacturing defects for 100 Years!
We do have some exceptions that are not covered under warranty: scratches, dents, peeling or chipping paint; damage caused by falls or drops; damage to the insulation caused by falls, drops or dents; using a dishwasher or putting in a freezer; ordinary wear and tear to straps, seals, and lids. You must have proof of purchase such as a receipt or invoice.
If there is a defect or damage and it can't be determined if the cause is a manufacturing defect, we are happy to give the customer the benefit of the doubt but will need to charge a shipping fee. Issues such as loss of insulation in bottles over one year will be determined on a case by case basis, if we decide to replace your bottle, we will charge the customer the shipping cost of the new product. In the case of a clear manufacturing defect, EcoVessel will pay for the shipping.
If you think you have a warranty issue, please email our our customer support team at firstname.lastname@example.org
We want this to be as hassle free as possible, so to save the trouble of returning it, please attach an image from both sides of your bottle and an image from underneath your bottle, and save the trouble of returning the item to us. Normally, you'll hear from us within 2 business days. If the issue was caused by a manufacturing defect and you have a copy of your receipt, we will promptly send a replacement. If the identical product is no longer available, we will send the most similar item possible, with a value equal to the amount you paid.